How it works
Visual capability enhances voice capability
ChoiceView builds on the Amazon Connect platform to allow easy creation of visual IVRs, visual phonebots and visual live agents with Amazon's visual editor. Amazon Connect provides all the normal voice features and ChoiceView provides the visual capability in one integrated platform.
When a customer places an ordinary phone call to a business that's equipped with ChoiceView for Amazon Connect, the call is processed by the associated contact flow. The contact flow asks the customer if they want to engage in a ChoiceView visual session. Contact flows can then send visual information with the corresponding voice prompts for the phone call or chat session. With ChoiceView, the contact flow remains in control of the session without requiring an ancillary website to implement visual sharing.
What is Amazon Connect?
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.